Refund Policy

Last updated: 5 November 2026

GradoLead has no subscription. You top up your balance with one-time payments of $20, $50 or $100 and pay for each request you take: $3, $5 or $10, depending on your service. Payments are processed by Creem, our Merchant of Record, and refunds are issued through Creem to your original payment method.

Unused balance

Within 14 days of a top-up you can ask us to refund what is left of it, and we will refund it.

Taken requests

A request you have taken is not refunded: when you take it, you get its author, the link to the message and a first message right away.

Free requests

The free balance you get when you start is a gift: it is not refunded and cannot be paid out.

We always refund when

• you were charged by mistake or more than once;
• we ended the Service for reasons other than a breach of our Terms - then we refund your unused paid balance.

How to ask for a refund

Email support@gradolead.stream with your Telegram username and the email you used at checkout (or your Creem receipt). We answer within 3 business days.